Policy

RETURN AND EXCHANGE POLICY

At sweetgala.com, we know that you will be happy with your purchase. However, if for any reason you are not, we will gladly assist you with a prompt return or exchange.

  • We offer a free e-mailed prepaid UPS label for the exchange of eligible dresses only (for U.S. 48 Contiguous States Only)
  • We allow up to 30 days to return or exchange merchandise
  • No Restocking Fees

Exchanges:

Your 100% satisfaction with our product is our #1 priority. If you receive a product and need to exchange for a different size, style or color, please contact us within 20 days of receiving the merchandise and we will be glad to assist you in handling a one time courtesy exchange.

Exchange Procedure:

To request a Return Authorization (RA) number, please email us at support@sweetgala.com within 20 days of receiving the merchandise . You will receive an RA# (Return Authorization number) within 24 hours M-F and if submitted over a weekend, the response will be sent the following business day. Do not ship the package back without a valid RA number. If the request is submitted after 30 days of receiving the order, the request will be denied.

  1. Our Company will pay for the return shipping of eligible dresses for exchange only- see below to determine eligibility of the item(s). You will receive a Prepaid UPS Ground Shipping Label via email to the email address that was given during the placing of the order. This label must be printed out and dropped off at your local UPS DROP OFF LOCATION. If you choose to return the item in your own packaging using another shipping method and choose not to use the pre-paid label, it will be at your own expense.
  2. The exchange dress(es) must be mailed within 1 week after receiving the Return Authorization Number.
  3. Do not hold on to the item(s) that you are returning as they have to be back within 30 days from date of delivery.
  4. If the prepaid label is used for a refund (not exchange), $12.50 will be deducted for the use of the label.
  5. We cannot be responsible for any items lost or damaged in shipping- unless you use the prepaid UPS Shipping Label, in which the value of the package, up to $100, will be refunded if the UPS Claim is approved. Please insure that the return products are secure and the shipping box is acceptable for reshipping.
  6. When making an exchange on any eligible item other than a dress , all shipping costs are the buyer's responsibility. As a reminder, the prepaid label is given on the exchange of eligible dresses only.

Refunds:

We will gladly refund any eligible items- see below to determine eligibility of the item(s). For refunds, the buyer is responsible for shipping charges back to our warehouse- no prepaid label is given for refunds. No refunds will be given for items received at our warehouse later than 30 days from date of delivery. We do not charge restocking fees; however, the guidelines below must be followed.

If the refunded items disqualify the remaining order from the promotional free shipping offer, the amount of $10.00 will be deducted for the original shipping paid out on the order.

 

See Below to Determine Eligibility of Exchange/Return:

  1. All US Angels dresses, Disney dresses, Hello Kitty items, and Barbie items are Final Sale. Items from our Red Tag sale category, Items marked Sale, any dress under $40.00, and Custom Orders are sold as Final Sale. Any item that states “Special Order” under the description on the product page is Final Sale.
  2. We allow up to 30 days to return or exchange merchandise. If a return and exchange is being made within the same order, the buyers is responsible for shipping the item(s) back; however, we will as a courtesy pay for the reshipping on your eligible dress exchange.
  3. Merchandise received by AIR or RUSH shipping for delivery on a Friday or Saturday is sold as Final Sale and cannot be returned or exchanged.
  4. Merchandise must be in unworn, undamaged, and in resalable condition with all original tags attached. All items are thoroughly inspected for any sign of being worn including: smoke or food odor, pet hair, and picks/runs in the fabric. Suits and Tuxedos must be on original hangers and returned as a complete set to be accepted for return/exchange.
  5. Parts or pieces of dresses (such as sashes and flowers) cannot be returned for credit or refund. They may be exchanged within our 30-day Policy for a one-time exchange only. Headpieces, tiaras, tights, or accessories that have been opened cannot be accepted for return due to sanitary reasons.

 

Refusals: If a shipment is refused upon delivery, UPS will charge our company for the full cost of having the shipment returned back to our facility. The original shipping charges (to you) and the return shipping charges (back to us) will be deducted from the credit amount. All other return policies will apply.

 

Cancellations: Your credit card processor charges the minute that you enter your credit card number in order to obtain approval. Because orders are processed immediately, any changes or cancellations after receiving confirmation, will be charged 15% of the total order to cover any expenses (including credit card processing fees) that we incur to make these changes or cancellations. Cancellations cost our company more time and fees that an actual order that ships. Please make sure that you are ready to make the purchase as we cannot waive these hard costs fees. Any item marked as Special Order in the availability line of the product page (that is cancelled at any time after placing the order), will be charged 50% of the item as they are ordered specifically to fulfill your order.

 

 

We guarantee the lowest prices on all of our items and are able to maintain these competitive prices because of the way we handle returns. Please keep in mind that online retailers have to re-sell the item that you send back. Keeping strict with our 30-day guidelines, insures that you are receiving a brand new dress that is fresh. As a parent, we would not want to receive an item that had been in a strangers home for an extended period of time- so please be kind to the garments that you are returning. Our policies are in place to protect you and insure you receive a gorgeous dress at great savings that you cannot find at your local store.

Copyright and Piracy:

All images contained in this site are copyrighted intellectual property of Sweet Gala, Inc. Traceable digital watermarks have been embedded in all images. Watermarks are tracked to find copied images anywhere on the Internet and their location reported back to us immediately. Our attorney is instructed to file suit on any company that takes or alters any of our content, pictures, or alterations to models pictures- we do not give warnings on this- We WILL prosecute pirates to the fullest extent of law- so don't do it.